Privacy Policy
Last updated: 31st January 2025
At GutCode, we value your privacy and are committed to protecting your personal information. This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we handle personal information.
Information We Collect
When you engage with our services, we may collect personal and health-related information, including:
- Your name, contact details, and date of birth.
- Health information, (such as dietary history, medical history, doctor referrals, and test results, where relevant to our services).
- Website usage date, including cookies and analytics, for functionality and user experience improvement.
- Payment information for processing fees.
How We Use Your Information
We use your personal information to:
- Provide tailored dietetic advice and services.
- Manage appointments, notes, and resources through our client portal hosted on Practice Better.
- Communicate with you about your care and respond to inquiries.
- Process payments and manage billing.
Practice Better and Data Security
We use Practice Better, a secure client management platform, to facilitate bookings, store your health data, and share resources. Practice Better is compliant with industry standards for data protection and ensures your information is securely stored and accessed only by authorised personnel.
You can view the Practice Better Privacy Policy here: Privacy | Practice Better
Disclosure of Information
We do not share your personal information with third parties except:
- When required by law or a court order.
- When necessary for your care (e.g. collaborating with other healthcare providers such as doctors, allied health professionals, and medical specialists, with your consent).
- To process payments or manage technical support through our service providers.
Some third-party service providers may be based overseas. If data is transferred outside Australia, we will endeavour to ensure appropriate safeguards are in place to protect your information.
