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What is the GutCode client portal?
The GutCode client portal, powered by Practice Better, is your all-in-one platform to manage your appointments, access resources, and communicate with your dietitian. It’s available on both desktop and the mobile app for convenience.
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How do I access the client portal?
- Desktop: Visit https://gutcode.practicebetter.io/#/signin and log in with the details provided in your welcome email.
- Mobile App: Download the “Practice Better” app from the App Store or Google Play. Log in using the same credentials.
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What can I do in the client portal?
- Book and reschedule appointments.
- Complete and submit intake forms or assessments.
- Access personalised meal plans, guides, and other resources.
- View your consultation notes and recommendations.
- Send secure messages to your dietitian.
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I forgot my password. How do I reset it?
Click “Forgot Password?” on the login screen of the desktop portal or app, and follow the prompts to reset your password.
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How do I book an appointment?
- Log in to the portal.
- Select “Book an Appointment” and choose your desired service.
- Pick a time slot that works for you and confirm.
For assistance with booking, email hello@gutcode.co.
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Can I reschedule or cancel an appointment?
Yes, you can manage your bookings through the portal. Go to “Appointments,” select the session you’d like to adjust, and follow the prompts. Please note our cancellation policy.
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Where do I find the resources shared by my dietitian?
All resources, including meal plans, guides, and notes, are stored in the “Protocols” section of the portal. If your dietitian shares test results with you, these will be found in the “Documents” section.
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Can I use the client portal to contact my dietitian?
Yes, the secure messaging feature allows you to communicate directly with your dietitian for non-urgent matters. Expect a response within 3 business days.
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Do I need to use the app, or is the desktop portal enough?
You can use either, depending on your preference. The app is great for on-the-go access, while the desktop portal offers a larger interface for tasks like completing forms.
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How do I upload documents or test results?
In the portal, navigate to the “Documents” section and select “Upload.” Attach your file and provide any relevant notes.
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Can I track my progress through the portal?
Yes, the portal allows you to view past sessions, notes, and recommendations, helping you track your progress toward health goals.
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What if I have technical issues with the portal?
If you encounter any issues, email us at hello@gutcode.co or visit the Practice Better Help Center for troubleshooting tips.
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Is my information secure?
Yes. The Practice Better platform complies with strict privacy and security standards to keep your personal and health data safe. You can read more about that here.
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Do I need to complete forms before my first consultation?
Yes, all new patients must complete intake forms before their initial consultation. These are available under the “Forms” section of the portal.
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Can I integrate my wearable device or health apps with the portal?
Yes, Practice Better allows integration with certain devices and apps. Check the “Settings” section for compatible devices or contact us for assistance.
